Shipping policy

Thank you for shopping with us! We are committed to ensuring your orders are processed and shipped in a timely manner to provide you with a seamless shopping experience. Please read our shipping policy below for more information:

1. Order Processing:

  • All regular orders will be processed within 24 hours of receiving them, excluding weekends and holidays.
  • Orders placed after 12:00 PM (local time) on Fridays, or during weekends and holidays, will be processed on the following business day.

2. Shipping Timeframe:

  • We offer free shipping on all orders.
  • After processing, your order will be shipped via our trusted shipping partners.
  • Estimated delivery time for orders is between 3 to 7 business days from the date of order placement.
  • Please note that delivery times may vary depending on your location, shipping carrier, and unforeseen circumstances such as weather conditions or logistical issues.

3. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
  • You can monitor the progress of your shipment by using the provided tracking number on our website or the carrier's website.
  • Please note that no tracking number is provided for a sample order.

4. Shipping Locations:

  • We currently offer shipping within Canada and the United States, except for the territories and Newfoundland and Labrador in Canada, and noncontiguous states in the United States.

5. Shipping Updates:

  • In case of any delays or unexpected issues regarding your order, we will notify you via email. We strive to keep you informed every step of the way.

6. Address Accuracy:

  • Please ensure that you provide accurate and complete shipping information during checkout to prevent any delays or delivery issues. We are not responsible for orders delayed or lost due to incorrect address details provided by the customer.

    If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at info@inoxia.ca. Your satisfaction is our top priority, and we are here to assist you.

    Thank you for choosing us for your shopping needs!